Balabet's Privacy Policy — Your information is safe with us

1. Introduction

Balabet (balabet.onl) is an online Sports Betting and gaming platform serving users in Bangladesh. We take your privacy seriously and are committed to keeping your personal information secure.

This Privacy Policy ("Policy") explains what types of information Balabet collects, how that information is used, who it may be shared with, and the steps we take to keep it secure. By creating an account or using the platform, you are considered to have agreed to this Privacy Policy.

In this Policy, "we", "our", or "Balabet" refers to the entity operating the Balabet platform. "You" or "user" refers to any person who uses the Balabet website or mobile app.

2. Information We Collect

Balabet may collect the following types of information:

a) Registration and identity information:

• Full name, date of birth, and gender
• Mobile number and email address (where applicable)
• National ID or passport number (for KYC verification)
• Address & Location Information

b) Financial information:

• Deposit & Withdrawal History
• Last few digits of your mobile banking or e-wallet account number
• Transaction time and amount

c) User activity information:

• Bet history, game logs, and session data
• Login time, IP address, and device type
• Browser and operating system information
• Time spent on site and pages visited

d) Contact information:

• Chat or message history with the support team
• Subject of complaint, suggestion, or feedback

3. Use of Information

The information we collect is used for the following purposes:

4. Information Sharing Policy

Balabet does not sell your personal information to any third party. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary for transaction verification is shared with authorized payment gateways.
• Legal authorities: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Security Partners: Limited data may be shared with approved security partners to prevent fraud and money laundering.
• Technology Service Providers: Server hosting or analytics providers may process data securely under contractual agreements.

All third parties with whom data is shared are bound by legal agreements with Balabet and are required to comply with the standards set out in this privacy policy.

5. Data Security Measures

Balabet uses industry-standard technology and processes to keep your data secure:

• TLS/SSL Encryption: All data exchanges on the site are transmitted through encrypted connections.
• Two-Factor Authentication (2FA): OTP verification at login adds an extra layer of security to your account.
• Secure Servers: Data is stored behind firewalls and in encrypted databases.
• Regular Security Audits: Regular testing is conducted to identify and address platform vulnerabilities.
• Access controls: Only authorized personnel have access to data, and only to the extent required.
• Unusual activity monitoring: Our automated system monitors for suspicious logins and transactions, and sends alerts when any are detected.

Please note that no one can guarantee 100% security on the internet. That is why it is essential to keep your password strong and your login credentials strictly private.

6. Cookie Policy

Balabet uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

You can disable cookies from your browser settings, though doing so may limit certain features of the site.

7. Your Data Rights

As a Balabet user, you have the following rights over your own data:

• Right to access: You may want to know what information Balabet holds about you.
• Right to Rectification: You can request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of data that falls outside legal retention requirements.
• Right to Restrict Processing: You can object to certain types of data processing.
• Marketing Opt-Out: You can opt out of receiving promotional messages.
• Data Portability: You may request a copy of the data we hold about you.

To exercise any of these rights, please contact Balabet's support team. We typically respond within 7 business days.

8. Data Retention Period

How long Balabet retains your data depends on the type of information and applicable legal requirements:

• While the account is active — all profile and activity data is retained.
• After account closure — KYC and financial data are generally retained for up to 5 years in accordance with regulatory obligations.
• Support communication history — retained for up to 2 years.
• Security logs — retained for up to 1 year.
• Analytics data — may be used in anonymized form for up to 3 years.

Once the retention period expires, data is securely deleted or anonymized.

9. Protection of Minors

Balabet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

If we become aware that a minor has registered on Balabet, the account will be immediately closed and all associated data will be deleted.

10. Changes to the Privacy Policy

Balabet reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you through the following channels:

• Notice displayed on the website homepage.
• SMS notifications to your registered mobile number (where applicable).
• Pop-up notification upon account login.

Continued use of the platform after any changes takes effect means you have accepted the updated policy. We recommend visiting this page regularly to stay informed.